Return & Refund Policy

1 Physical Merchandise

Most AfricanDrama Vault merchandise is produced specifically for you after your order is placed. Our print-on-demand products are fulfilled through third-party production partners, including Printify and its network of Print Providers.

Because each physical item is made to order, we do not maintain traditional inventory and cannot restock returned products.

Returns and Exchanges

We do not accept returns or exchanges for:

• Ordering the incorrect size
• Selecting the incorrect color
• Changing your mind after ordering
• Buyer’s remorse
• Personal preference regarding fit or style
• Minor color differences caused by screen or monitor settings
• Minor print-placement variations that are normal in print-on-demand production
• Products that were correctly produced and delivered as ordered

Please review all product descriptions, color options, measurements, and sizing charts carefully before completing your purchase. A new order is required when an incorrect size, color, design, or product variation is selected by the customer.

3 Normal Print-on-Demand Variations

Certain characteristics may occur naturally during print-on-demand production and are not necessarily considered defects. These may include:

• Slight differences in color or print saturation
• Minor variations in design placement
• Small sizing differences within accepted manufacturing tolerances
• Temporary garment-treatment residue or odor from direct-to-garment printing
• Minor embroidery texture or stitch variations
• Differences between colors shown on a digital screen and the finished product

Direct-to-garment treatment residue or odor will normally disappear after the first wash. Always follow the care instructions provided with the product.

A product will not qualify for a replacement or refund solely because of a minor production variation that does not materially affect its intended use or overall appearance.

4 Incorrect Size or Color

AfricanDrama Vault and its fulfillment partners are not responsible when a customer orders the incorrect size, color, or product variation.

Sizing may differ between manufacturers and product styles. Customers are responsible for reviewing the size chart provided on the applicable product page before ordering.

We cannot provide a complimentary replacement, exchange, or refund when the product was correctly produced according to the selections made during checkout.

5 Order Changes and Cancellations

Orders may enter production shortly after they are submitted.

Contact us immediately if you need to request:

• An address correction
• A product variation change
• An order cancellation

We will attempt to accommodate the request, but changes and cancellations are not guaranteed.

Once an order has entered production:

• The design generally cannot be changed
• Products generally cannot be added or removed
• Cancellation may no longer be possible
• A refund will not be issued solely because a change was requested after production began

Canceling an order through another platform or payment provider does not automatically stop production.

6 Shipping Delays and Lost Packages

Carrier delays, customs processing, weather conditions, peak seasons, and other circumstances outside our direct control may affect delivery times. A delayed shipment is not automatically considered lost.

For packages that have not been delivered:

• Domestic United States shipments should generally be reported after 30 calendar days
• International shipments should generally be reported after 45 calendar days

To preserve eligibility for a possible replacement or refund, contact us within seven days after the applicable waiting period ends.

Before submitting a lost-package claim, customers should:

1. Verify that the shipping address entered at checkout is correct.
2. Review the tracking information.
3. Check with household members, neighbors, building management, or front-desk personnel.
4. Contact the local carrier or post office when appropriate.

A complimentary replacement may be available when an investigation determines that the package was lost and the customer did not provide an incorrect or incomplete address.

Packages marked “Delivered” by the carrier are not automatically eligible for a refund. We may require the customer to contact the carrier and complete reasonable package-location steps before a resolution is considered.

7 Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

AfricanDrama Vault is not responsible for failed delivery caused by:

• An incorrect street address
• A missing apartment or unit number
• An incorrect postal or ZIP code
• An incorrect recipient name
• An outdated address
• Refusal or failure to collect the shipment
• Delivery restrictions at the customer’s location

When an order is returned to the Print Provider because of an incorrect or incomplete address, we may offer a paid reshipment, partial refund, or another resolution when available.

Original shipping charges are non-refundable in these circumstances. Customers may also be responsible for new production and shipping costs.

9 Digital Product License

Purchasing a digital product grants the customer a limited, non-exclusive, non-transferable license for the usage described on the applicable product page.

Unless the product listing expressly states otherwise, customers may not:

• Resell the digital product
• Redistribute or share the files
• Upload the files to public websites or file-sharing platforms
• Claim the content as their own
• Copy and sell substantially similar versions
• Transfer access to another person or business
• Use the content in violation of intellectual-property laws

Unauthorized distribution may result in access termination and appropriate legal action. Termination of access due to misuse does not qualify the purchaser for a refund.

10 Sale Items, Promotional Items, and Gift Cards

Unless required by applicable law:

• Sale and clearance purchases are final
• Promotional items are non-refundable
• Gift cards are non-refundable
• Discount codes cannot be applied retroactively
• Price differences resulting from a later sale or promotion will not be refunded

A discount or promotional price does not remove a customer’s right to report a verified damaged, defective, or incorrectly produced physical item.

11 Refund Processing

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing times vary depending on the bank, credit-card issuer, payment provider, and Shopify payment method. AfricanDrama Vault does not control how quickly a financial institution posts an approved refund.

Original shipping costs are generally non-refundable unless the refund results from a verified fulfillment error affecting the entire order.

We are not responsible for currency-conversion differences, foreign transaction charges, bank fees, or exchange-rate changes.

12 Unauthorized Returns

Items mailed to AfricanDrama Vault, Printify, or a Print Provider without prior written authorization may not be accepted, returned, stored, or refunded.

The return address printed on a shipping label is not a customer-service address and should not be used to initiate a return. Always contact AfricanDrama Vault before mailing any product.

13 Purchases Through Third-Party Platforms

Orders placed through third-party marketplaces or social-commerce platforms may also be governed by that platform’s mandatory return and refund rules.

Where a platform’s mandatory policy conflicts with this policy, the platform’s applicable rules may control the transaction. Customers must submit requests through the platform where the purchase was originally completed when required by that platform.

14 Fair Use and Policy Abuse

AfricanDrama Vault reserves the right to refuse claims involving suspected:

• Fraud
• Policy abuse
• Repeated unsupported claims
• Altered or misleading photographs
• Intentional product damage
• Unauthorized payment disputes
• Misrepresentation of delivery circumstances

This provision does not limit any non-waivable rights available under applicable consumer-protection law.

15 Your Legal Rights

This policy does not exclude, restrict, or replace rights that cannot legally be waived under applicable federal, state, provincial, national, or local consumer-protection laws.

Where applicable law provides greater protection than this policy, the applicable legal requirement will control.