Shipping Policy

2 Estimated Delivery Times

Any delivery date displayed on a product page, during checkout, in an order confirmation, or through tracking is an estimate—not a guaranteed delivery date.

Total estimated delivery time generally consists of:

1. Order review and submission for production
2. Print-on-demand production and quality control
3. Packaging and carrier pickup
4. Carrier transit to the delivery destination

Transit time varies based on the selected product, Print Provider, fulfillment location, delivery destination, available shipping method, carrier network, and seasonal conditions. The shipping option and estimated delivery window available for your order will be shown during checkout when supported.

Faster or express shipping may be available for eligible products and destinations. Selecting faster shipping does not necessarily eliminate production time unless the option shown at checkout expressly includes accelerated production.

Please order early for birthdays, holidays, launches, travel, or other date-sensitive events. AfricanDrama Vault cannot guarantee arrival by a specific personal deadline unless an express service explicitly provides such a guarantee.

3 Shipping Rates and Charges

Shipping charges are calculated or displayed during checkout based on factors that may include:

• The products and quantities in the cart
• The applicable Print Provider or fulfillment location
• The delivery country, region, and postal code
• The available shipping service
• Whether products must be shipped in separate packages

Multiple items fulfilled by the same Print Provider may qualify for a reduced additional-item shipping rate. Items produced by different Print Providers may generate separate shipping charges and separate shipments.

Any free-shipping promotion applies only when the eligibility terms shown with that promotion are satisfied. Unless expressly stated otherwise, free shipping does not include customs duties, import fees, remote-area charges, or optional expedited services.

4 Separate and Split Shipments

A single order may arrive in more than one package. Products can be produced by different Print Providers, at different facilities, or on different production schedules.

Separate shipments may occur when:

• Different products are fulfilled by different Print Providers
• Products are produced at different fulfillment locations
• Part of an order finishes production before the remaining items
• Different shipping services are used for eligible items
• Product availability requires fulfillment from more than one location

Each shipment may have its own carrier, tracking number, transit time, and delivery date. Receiving one package does not necessarily mean the remaining items are missing.

6 Shipping Addresses and Order Changes

Customers are responsible for entering a complete and accurate shipping address during checkout. Please carefully verify:

• The recipient’s full name
• Street number and street name
• Apartment, suite, building, or unit number
• City, state, province, or region
• Postal or ZIP code
• Country

Contact us immediately at contact@africandramavault.com if an address correction is needed. We will make a reasonable effort to request the change, but address changes are not guaranteed once an order has entered production or shipping preparation.

Once production begins, changing the destination country is generally not supported. AfricanDrama Vault is not responsible for loss, failed delivery, return-to-sender charges, replacement costs, or additional shipping expenses caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

If a package is returned because of an address problem, refusal, or failure to collect it, paid reshipment may be offered when available. New production and shipping charges may apply.

7 International Shipping

International delivery may be available for many products and destinations. Availability, carrier service, production location, delivery time, and shipping price vary by product and country.

Some countries, territories, military addresses, remote regions, or postal formats may not be supported by a particular Print Provider or carrier. An order may be canceled and refunded if fulfillment or lawful delivery is unavailable.

Customs, Duties, Taxes, and Import Fees

International orders may be reviewed by customs authorities and may be subject to import duties, customs fees, tariffs, value-added tax, brokerage charges, or other government assessments.

Unless checkout or the shipping service expressly states that such charges are prepaid or included, the recipient is responsible for any amount imposed by the destination country or carrier. AfricanDrama Vault does not control customs decisions, assessment amounts, inspection periods, or release times.

Refusing a package because of customs charges does not automatically qualify the order for a refund. Original shipping charges and government or carrier fees may be non-refundable.

8 Carrier and Customs Delays

AfricanDrama Vault is not responsible for delivery delays outside our reasonable control, including delays caused by:

• Shipping-carrier congestion or service interruptions
• Severe weather or natural disasters
• Public holidays and peak shopping seasons
• Customs inspections or border processing
• Labor disruptions or transportation restrictions
• Incorrect or incomplete delivery information
• Security screenings or government action
• Remote-area delivery limitations
• Events of force majeure

We will provide reasonable assistance where possible, but an unexpected carrier or customs delay does not automatically qualify an order for cancellation or refund after production has begun.

10 Packages Marked Delivered

When tracking shows “Delivered,” the carrier has recorded the shipment as delivered to the address or an associated pickup location.

If your package is marked delivered but cannot be found:

1. Wait until the end of the delivery day because some scans occur before final placement.
2. Check all entrances, parcel lockers, mail areas, and safe locations.
3. Ask household members, neighbors, reception, security, or building management.
4. Contact the carrier and request delivery details or GPS confirmation when available.

Packages marked delivered are not automatically eligible for replacement or refund. Resolution depends on the carrier’s investigation, the delivery circumstances, address accuracy, and available fulfillment-partner assistance.

Customers are encouraged to use a secure delivery address. AfricanDrama Vault is not responsible for theft or loss occurring after a carrier has completed confirmed delivery, except where applicable law requires otherwise.

11 Failed Delivery and Return to Sender

A package may be returned to the sender or fulfillment facility because of:

• An incorrect or incomplete address
• Repeated unsuccessful delivery attempts
• Failure to collect a package from a designated pickup location
• Refusal of the shipment
• Customs, postal, or carrier restrictions

Returned packages are not automatically returned to AfricanDrama Vault and should not be mailed to an address printed on the shipping label without written instructions.

Depending on the reason for failed delivery and the Print Provider’s available options, we may offer paid reshipment, a replacement order at the customer’s expense, a partial refund, or another reasonable resolution. Original shipping charges are generally non-refundable when the failure was not caused by AfricanDrama Vault or its fulfillment partner.

12 Damaged or Incorrect Deliveries

If your order arrives damaged, defective, incomplete, or materially different from what was ordered, contact us within 30 calendar days of the recorded delivery date.

Please include:

• Your full name and order number
• A clear description of the issue
• A photograph showing the entire item
• Close-up photographs showing the damage or error
• A photograph of the package and shipping label when relevant

Eligible claims may receive a complimentary reprint, replacement, refund for the affected item, or another appropriate resolution. Please review our Return & Refund Policy for complete eligibility terms.

13 Digital Products

Digital products do not require physical shipping. Access is generally provided electronically through a download link, email, order-status page, customer account, or another method described on the product page.

A shipping address may still be requested by Shopify or a payment provider for billing, fraud prevention, taxation, or account-verification purposes. This does not mean a physical product will be mailed.

If a digital order also contains physical merchandise, the physical portion remains subject to this Shipping Policy. Digital purchases are also subject to the no-return and no-refund terms described in our Return & Refund Policy.

14 Order Cancellations

Because made-to-order products can enter production quickly, cancellation is not guaranteed. Contact us immediately after ordering if a cancellation or correction is needed.

Once an order has entered production, it may no longer be possible to cancel, change the product, change the design, change the shipping method, or update the delivery address.

Canceling an order through a payment provider, marketplace, or another platform does not automatically stop production. Unauthorized payment disputes may be challenged using the order, production, tracking, delivery, and policy-acceptance records available to AfricanDrama Vault.

16 Your Legal Rights

This Shipping Policy does not exclude or limit rights that cannot legally be waived under applicable consumer-protection law.

Where applicable law provides greater protection than this policy, the mandatory legal requirement will control.